The B2B sales department funnel is an operational model with clearly described stages: from inbound lead to contract and onboarding. Each stage has entry and exit criteria, a responsible person (SDR – primary contact and appointment setting, and AE – conducts negotiations and closes the deal) and a control deadline. The goal is to reduce losses between steps, accelerate deal movement, and make revenue forecasts accurate. The foundation is considered to be discipline in CRM, SLA for first touch and transitions, fixed reasons for stops, regular pipeline reviews.
Stage 1. New lead – application in CRM. We assign a responsible person, make contact within ≤ 2 hours, verify contacts and source, record the next step.
Stage 2. Contact established – there is communication and basic interest. We clarify the request, agree on the format and time of the next step, record arrangements in CRM.
Stage 3. Qualification – we confirm the need, budget, timing, and presence of decision-makers. We ask 5-7 precise questions, note criteria (BANT/MEDDICC), decide: move forward or close as “not our profile.”
Stage 4. Diagnostics – we document processes, risks, and success criteria. We conduct a 20-30 minute interview, describe result metrics, agree on a solution hypothesis.
Stage 5. Demo/solution fit – we show scenarios for the client’s case and the “value moment.” We demonstrate 2-3 key scenarios, answer questions, record the condition for transition to proposal or pilot.
Stage 6. Commercial proposal/negotiations – formalizing conditions. We send a proposal, agree on price, timing, and scope of work, establish guarantees and SLA, determine participants in approval and deadlines.
Stage 7. Closed “success”/onboarding – launching work. We sign the contract and issue an invoice, receive payment. We approve a plan for the first 30 days, assign responsible persons, conduct a kickoff meeting.