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Call Analysis for Business

We find weak points in communication
IMPROVE YOUR
PHONE CALLS QUALITY

Get real data and grow.
Request a call analysis.

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Call analysis is a structured review of sales calls for real conversion and service growth

Who needs call analysis?

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Businesses that are losing customers due to ineffective communications
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For those launching new products or services by phone.
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When the sales or service department faces higher call loads.

Call analysis goals

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Identify why calls are lost.

Pinpoints when managers miss or poorly handle calls, reducing lost opportunities.
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Increase call-to-sale conversion.

Report highlights the stages of discussion to adjust for higher sales success.
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Improve scripts and standards

We provide actionable script improvements and best phrase examples.
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Boost customer service quality.

We analyze tone, emotion, response speed and offer practical service tips.

Submit a request, and I will calculate the potential sales growth for your project and the cost of our work.

How call analysis is done

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Goal setting and call sampling

Select format, scope of calls, record analysis goals. Integrations set with CRM and telephony.

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Listening and evaluation

Each call reviewed via a 30-criteria checklist to flag strengths and weaknesses.

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Report formation

Analytical report with examples, diagrams, and tailored improvement recommendations.

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Presentation and training

Results are discussed with management and staff, followed by ready-to-implement solutions and knowledge templates.

Call analysis helps you

Comprehensive call assessment gives you a clear picture of how your team handles client interactions.
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Spot where clients are lost

Analysis reveals points where calls go unanswered or are lost during handling.

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Reduce errors in handling calls

Identifies key mistakes that lead to negative feedback or client rejection.

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Evaluate each employee's effectiveness

Each manager gets an objective rating. Leaders and training needs are visible.

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Increase manager accountability

Systematic analysis logs every conversation, making all actions transparent and visible.

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Get an expert's unbiased view

Our analysts impartially and confidentially assess every call. Real improvement areas are clear.

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Improve service and client return rate

Call analytics enables rapid response, increasing loyalty and repeat business.

What you get after call analysis

  • A list of clear actions to instantly improve call quality and conversion.

  • Insights on which managers excel and why, with personalized comments.

  • Major weak points in scripts, service, or processes identified for the whole department.

  • Calculation of lost opportunities and growth reserves (in UAH/USD) — a real financial picture.

  • Step-by-step practical change plan. Best-practices phrasebook for staff training.

  • Motivation for the team through transparent assessment and growth tools.

About us

Raketa prodazh specializes in building effective sales departments using proven tools, methodologies, and top-tier management for small and medium-sized business owners. We offer turnkey sales department development tailored specifically to your business.

With over 8 years of experience, we’ve built 208 sales departments and gained expertise across 14+ niches.

Our clients see an average turnover growth of +35%, and we improve conversion rates by 5% to 86%. Our largest achievement? A 10 907 403$ increase in monthly turnover after just 4 months of work.

We have successful case studies with Mitsubishi, NaftoGaz, Kommunar, Yamaha, Worksection, Leeloo.ai, and other industry leaders.

Beyond Ukraine, we build fully operational sales departments and scale sales for businesses in the USA and Europe.

Over 2000 calls analyzed
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We implement effective call standards
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We create analytical business reports
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We conduct practical training for teams
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KATERYNA
CHABANOVA

COMPANIES WE'VE WORKED WITH

CLIENT TESTIMONIALS

It’s like switching from a scooter to a car with an on-board computer. High speed solutions, team functions distributed efficiently. We adapted to new tools and received not only expertise but a partner as well.

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Alexander Podenny
Head of Sales Department at

Attended Kateryna’s training, we did a pilot project. Result: +15-30% sales. Loved the systematic approach, Kateryna’s attention to detail, and energy. No fluff, promises kept, business adaptation. Gained more than expected.

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Denis Drach
Executive Director at

The task was solved easier than planned. A system of documents, reporting, and control tools were created. Felt like gaining a highly expert partner fully immersed in the project.

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Elena Mirza
Managing Partner at

Increased sales by 32% after one month and 18% after the next one. Systematic approach and clear process understanding. Detailed explanations, new ideas, technical CRM support. Working with a strong, experienced consultant.

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Michael Falk
Founder of

Your sales will increase by 30%-90% without any marketing investments in 3-4 months. Contact us, and we will show you how.


LATEST CASE STUDIES

Children's Crib
Manufacturer
INGVART
TASK:

Increase retail sales by at least 30%.

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ACTIONS:
  • Implemented sales reporting
  • Set sales plans
  • Introduced mandatory cross-sales
  • Tied financial motivation to results
  • Changed part of the team
  • Segmented sales by traffic channels
  • Introduced marketing campaigns
RESULT:

218% retail turnover increase in 2 months, 40% average check increase.

Car Dealership
MITSUBISIHI MOTORS
TASK:

Increase monthly car sales from existing traffic.

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ACTIONS:
  • Improved CRM
  • Calculated and built sales funnel
  • Implemented sales reporting
  • Set funnel stage goals
  • Trained sales director on key metrics
  • Created test-drive closing scripts
  • Introduced call evaluation checklists
  • Controlled call quality
RESULT:

25% increase in car sales conversion after 3 months, 133% target overachievement.

Solid Fuel Boiler Manufacturer, VITYAZ
TASK:

Set up retail sales channel from Facebook lead generation.

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ACTIONS:
  • Sales training, implemented sales reporting
  • Built lead source funnel
  • Scripted lead processing from Facebook
  • Developed lead closing algorithms
  • Tied financial motivation to results
  • Replaced ineffective team members
  • Introduced call evaluation checklists
RESULT:

25% of total factory sales from Facebook in one month, Exceeded the target by 112%

IT Company for Website and Mobile App Development
TASK:

Build a sales department to attract specific lead generation level via Facebook.

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ACTIONS:
  • Segmented salespeople by lead channels
  • Created cold lead attraction algorithms
  • Implemented daily sales funnel reporting
  • Set effectiveness metrics
  • Targeted lead generation through contextual ads
  • Introduced bonuses for new client attraction
RESULT:

Stable monthly acquisition of high-category new clients. $120,000 total client turnover in first 2 quarters, $90,000 maximum client check.

RESULTS FROM WORKING WITH SALES ROCKET

Watch short video testimonials from company leaders we have worked with.

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CHECK OUT LOTS OF LOTS OF USEFUL INFORMATION, FREE TEMPLATES, AND CHECKLISTS ON OUR INSTAGRAM

AND ALSO ON OUR YOUTUBE CHANNEL:
YouTube channels:
FAQ
What main problems does call analysis solve?

Missed or poorly handled calls, script flaws, training gaps, and service opacity—call analysis solves these issues.

How much does call analysis cost?

Price depends on call volume, requirements, and goals. Submit a request for an individual quote.

How is call analysis performed?

Call selection, thorough listening, a checklist of up to 30 criteria, report and team recommendations.

How long does call analysis take?

Usually up to 7 business days for typical scope. Details determined individually.

Is confidentiality preserved during analysis?

Yes, data and audio are protected, with full ethical and legal compliance.

What does the call analysis report include?

Standardized scores, phrase examples, growth diagrams, and individualized feedback for managers.

Who is call analysis suitable for?

For sales departments, service teams, contact centers, SMBs with substantial call volumes.

Materials and practical advice on sales growth in our blog: